Cancellation & Modification Policy

Cancellation & Modification Policy

  1. Eligibility Window for Cancellations & Modifications: Customers may request the cancellation or modification of an order strictly within 2 hours of the order's placement.

  2. Fees for Early Cancellation: For any order cancellation executed within the aforementioned 2-hour window, an administrative, processing, and transaction fee constituting 5% of the total order value will be levied.

  3. Procedure for Cancellation & Modification: To initiate the cancellation or modification process, customers are required to transmit an electronic mail to info@3dartee.com. This communication must explicitly specify the order number and delineate the modifications sought. A representative of Wishful UK will acknowledge receipt of the request and subsequently inform the customer upon the successful execution of the desired modification or cancellation.

  4. Fees for Cancellations During Processing: In instances where a customer seeks to cancel an order that is already under the processing phase, a handling charge equivalent to 35% of the complete order value (inclusive of shipping charges) will be applied. This charge reflects the resource investment and operational costs associated with the goods' production phase.

  5. Restrictions on Modifications: It is imperative for customers to understand that once an order has transitioned to the transit phase, any requests for modifications will be rendered null and void.

  6. Acknowledgment of Terms: The act of making a purchase signifies a customer's unequivocal acceptance of the terms and conditions enumerated herein.

Customer Support Details: