Shipping Policy
This policy applies to all orders placed with 3Dartee. By placing an order, you agree to the terms below.
A. Shipping costs
For every supported destination, standard shipping is $6.99 USD. Standard shipping is free when the order subtotal is over $69 USD.
Supported destinations include the United States, Canada, United Kingdom, Australia, New Zealand, Mexico, and the supported European and Middle Eastern countries available in the country selector at checkout. We do not currently ship to destinations that are unavailable at checkout.
B. Processing and estimated delivery
All products are made to order. Production normally takes 3–5 business days.
- United States: estimated delivery is normally 18–22 calendar days after the order is placed.
- Other supported destinations: estimated delivery is normally 25–40 calendar days after the order is placed.
The product page displays an estimated delivery date range for the visitor’s selected country. Estimates may change because of holidays, customs, weather, carrier delays, or an unusually high order volume.
C. Tracking and delivery
We use trackable shipping services. USPS or another local delivery partner may complete final-mile delivery in the United States. Tracking information will be emailed when it becomes available.
D. Address changes and order modifications
Address changes and other order modifications must be requested within 2 hours of placing the order. Email info@3dartee.com with the order number and the requested change. Requests are not guaranteed until 3Dartee confirms them. Once production or transit has begun, an address or order modification may no longer be possible.
E. Cancellations
Cancellation requests must also be submitted within 2 hours of placing the order. A cancellation completed within this window is subject to a 5% processing fee. After the 2-hour window, cancellation is not guaranteed. If 3Dartee exceptionally approves a cancellation after production has begun, a 35% processing and production fee applies to the total order value, including shipping. Orders cannot be canceled after dispatch.
See the Cancellation & Modification Policy for the complete terms.
F. Parcels damaged in transit
If a parcel appears damaged at delivery, reject it when possible and contact info@3dartee.com. If it was delivered while you were unavailable, contact us with the order number and photos of the parcel and item.
G. Taxes and duties
Orders are shipped on a DDP (Delivery Duty Paid) basis where supported, so applicable import taxes and duties are included in the price shown at checkout.
